Agentic AI is transforming back-office operations. We’re moving beyond the Copilot era to an age where AI runs complex processes end-to-end - including the messy exceptions! My keynote speech from Smartstream Connect 2026 “The Autonomous Back-Office – From Copilot to Autopilot”, explored where operations is rapidly heading.

Donald MacDonald Keynote presentation from the flagship Elastic conference in Singapore. How OCBC is deploying Generative AI at scale & how Elastic powers the Buddy enterprise knowledge assistant

Driving value from GenAI at scale in banking. In-depth interview between Donald MacDonald and Oliver Wyman

Generating quick wins & achieving transformational benefits with AI in a complex banking environment. In-depth case study

Ensuring AI is deployed responsibly without compromising on speed of innovation. In-depth interview between Donald MacDonald and Oliver Wyman

Channel News Asia live interview with Donald on OCBC's successful rollouts of traditional & Generative AI across the business

Transforming Private Banking customer onboarding. Using Agentic AI to reduce the Source of Wealth client onboarding process from 10 days to 1 hour

How OCBC ensures trustworthy deployments of Agentic AI - including observability of our Large Language Models and guardrails -as-a-Service

Unscripted chat with The Asian Banker on early challenges in deploying GenAI and the future of the technology. Even for 2023, the rise of open-source private AI, Agents and self-optimising prompts were identified as key areas for success